Application for approved status
• Requirements
• Procedure
• Visits and inspections

Maintenance of approved status
• Inspection / voluntary sign up?
• Removal of ‘Approved’ status
• Appeals procedure after loss of ‘Approved’ status

Whistle blowing on non compliant suppliers
• Procedure

Customer Awareness
• Insurance : for the Caterer, for the Trailer
• HACCP
• Hygiene training
• Registration – Food premises registration regulations
• Towing, loading, weight distribution
• Driving licensing
• Routine safety checks
• Finance
• Safety procedure in case of fire
• Gas bottle safety
• Use of generators
• Legal requirements

Manufacturers insurance
• Min levels

Sales contracts
• Minimum requirements

 Minimum standards of construction
• Chassis design  & construction
• Removable drawbar design & construction
• Brakes
• Floor & floor coverings
• Wall finishes
• Work surfaces
• Sinks
• Water supply, hot water systems, drainage
• Security, door and hatch locks
• Roof ventilation
• Hatch design & safety
• Safety signage

 Cooking equipment and appliances
• C.E. marking
• Second hand or customer supplied equipment
 
 Generator installation
• Built in generators
• Stand alone generators
 
 Gas installation testing & certification
• Installation, pipe sizing, equipment installation, regulators, changeover valves, shut off valves, extraction canopy design and interlocking, snap connectors, hoses
• Certification requirements
• Testers qualifications
• Annual inspection, certification requirements
 
 Electrical installation, testing & certification
• Manufacturers installation
• Certification requirements
• Annual inspection
• PAT testing

Pre delivery Inspection checks
• Checklist

Refitting / refurbishing customers trailers
• Equipment
• Testing
• Disclaimer notice / Unfit for use notice

Servicing customers trailers
• Checklist
• Disclaimer  / Unfit for use notice

Selling 2nd hand units & equipment & trade-ins
• Minimum standards before reselling
• Compulsory electronic tagging

Customer sign off / satisfaction note
• Sample note

Warranty
• Period of warranty – new / second hand
• Basis of warranty i.e. back to base etc

Customer complaints & dispute procedure
• Complaint file
• NCASS dispute procedure

Appendices
• Routine safety checks
• Min No of sinks and temp control devices
• ‘Approved Status’ application form
• Customer complaint form
• PDI Form
• Unfit for use certificate
• Membership renewal & annual declaration form