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The Nationwide Caterers Association
 
 


NCASS is run for caterers by those who know about catering. We work to provide expert advice and long-term support to our members to ensure they can find the answers they need to their questions, and the solutions they need to their problems. Each member has a dedicated Account Manager to catch up with whenever they need some guidance, and support from our experts on gas safety, equipment, training, suppliers and events are just a phone call away.





Every one of our members has a dedicated Account Manager to take care of anything they may need from NCASS. From business set up and purchasing equipment, to finding work and making a smashing profit, your Account Manager will be on hand when you need them.


Key Features

  • Customer service is a top priority
  • Your personal Account Manager knows all the details about your business
  • Start-up advice and long-term support throughout your years of trading
  • Legal, food hygiene, health & safety and marketing advice is just a call away
  • Catch up calls at least twice a year to see how you’re getting on
  • Call, email or request a call back at your convenience

Benefits:

  • You’ll save time on the phone as you won’t be repeating yourself to various members of staff each time you call
  • You’ll have a familiar voice at the end of the line whenever you need them, no matter how big or small your query
  • You’ll have moral support when solving problems or dealing with sticky situations
  • You’ll have someone to share your successes with when your business is up and running

How do I access this?

Each member is assigned their own Account Manager when they join us. Join on the phone and we’ll let you know who it is and how to get hold of them right away. Join online and your Account Manager will get in touch to welcome you to NCASS and get started on supporting your business.




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Stacey

Want to find out more about us and the rest of the family? Click here






Are you still thinking of your business name? Still making changes to your menu or cooking techniques? Still need to register with your local authority? No matter what stage you are at, NCASS can help. Each year we help thousands of start-ups to get their food businesses up and running and we continue to support them for the rest of their catering careers. Opening your own independent business is a big step, and we work to make it as easy as possible for you to achieve what you set out to do.

Key Features

  • Half price training course on How to Start Up in Street Food
  • Phone advice on everything you need to get your business going, from the equipment required, to the different types of catering units available, to securing your first pitch with an event organiser
  • All the legally required documentation is delivered to your address, including a full Due Diligence System, online Risk Assessments and cleaning schedule
  • Start-up checklist and costing advice available through our website
  • Access to a mentoring service with an experienced caterer who can show you the ropes on site at one of their units
  • Weekly Caterer Motivator articles sent to your inbox – interviews with real caterers who have achieved success with NCASS by their side

Benefits:

  • Peace of mind that no matter how big or small your query, you can give us a call for support with any stage of your business set up
  • Save time, money and stress knowing that all of your legal documents can be kept in one place and referred to whenever you need them
  • Knowledge that no matter how hard things get, you’ve got the backing of a team of catering experts who know just how it feels to set up an independent business and can steer you in the right direction
  • Inspiration from caterers who have already taken the leap and got their business off the ground. If they can do it, you can too!

How do I access this?

When you join NCASS you are assigned your own Account Manager who can lead you through every obstacle on the way to starting up. You’ll receive a welcome call from them where you can discuss any initial issues, and you can call or email them whenever you need some support over the years you are trading.








"NCASS gives the best support, advice and customer service that I've ever come across. You don't feel intimidated or silly if you have a query. I'm just starting up my catering business and I was able to completely rely on them for help and support..."
- Hyacinth Francis, Sa Jane's Kitchen









A Gas Safe engineer is required to perform changes or repairs to any gas equipment you use. It is important that the engineer you use has the legitimate qualifications to perform the work required, but on occasion, traders can be tempted to hire an unqualified engineer to do the work due to cheaper fees. This is why we set up a service to help our members find a suitable engineer.

Key Features

  • Use our interactive map via the Control Panel to find an engineer in your area
  • Click through to check their qualifications and the work they can do
  • Give them a call and quote ‘NCASS’
  • Organise the work to take place with the engineer
  • Send an email to dan@ncass.org.uk to let us know about both good and bad services

Benefits:

  • Knowledge that the engineer you hire is qualified and reliable
  • Assurance that you can get in touch with us should anything go wrong, or to leave a recommendation for a good engineer
  • Peace of mind that no matter how big or small the job, you have access to a list of tried, tested and trusted engineers whenever you need them

How do I access this?

When you join NCASS, you can set up your Control Panel log in details and password to enable you to access the ‘Find an Engineer’ page on our website. Give us a call whenever you need some assistance with hiring or finding an engineer.













Catering Quarterly is the NCASS magazine produced in house by our creative team. It includes articles that cover every aspect of the food industry and running an independent business, as well as interviews with caterers and recipes to entertain as well as educate. Catering Quarterly is printed four times a year to ensure you receive up-to-date and seasonally-relevant advice.

Key Features

  • Four issues a year, posted to your address free of charge
  • Access to online copies so you can catch up on previous issues when you’re out and about
  • Updates on the biggest food and business news stories each quarter
  • Inspiration for your business in the form of interviews with fellow traders, experts in the food industry and organisers of events that hire NCASS members for their pitches
  • News articles on the big changes to legislation and regulations before they are brought in
  • Updates on the work NCASS have been doing on your behalf, including attending business conferences, cooperating with our Primary Authority, and finding the next big street food events across the country
  • Equipmentinsurance and training advice from our catering experts

Benefits:

  • In-depth information about running a food business from those who really know what it’s like to work in the catering industry
  • Access to the NCASS-approved suppliers list in the back pages
  • Peace of mind that you’ll be one of the first in the know about upcoming law and code of practice changes that will affect you
  • A free subscription to a magazine written with you and your interests in mind
  • Something new to read on your break between serving up your street food, loading your trailer or counting your huge profits!

How do I access this?

All NCASS members receive a copy of Catering Quarterly to their specified address whenever a new issue comes out. You can also read previous issues when you log into your Control Panel on the NCASS website.






At NCASS, we pride ourselves on our expertise when it comes to choosing equipment that is practical, safe and value for money for your business. For advice covering anything from gazebo set up, gas appliances versus electric, and the use of fire safety equipment, to choosing a functional cool box or coffee machine for your unit, we can help.

Key Features

  • Dedicated equipment website for all your catering needs
  • Expert advice on what cooking equipment you need to get started, or to expand your menu options
  • Advice on the safe use of equipment for your unit type, or what to do if your equipment has a fault
  • Support when looking for an equipment supplier or buying second hand
  • Expert knowledge about which are the best equipment options for saving money and making the best quality food

Benefits:

  • Assurance that you will be buying the equipment that is the best value for money
  • Knowledge that if you are unsure about the legitimacy of a seller either online or in person, you can give us a call for support
  • Easy access to the website with everything you need in one place, with NCASS-approved reviews of individual items to help you make your choice
  • A friendly voice at the end of the line with the answers to your questions, no matter how big or small
  • A reliable source for the products you need, whenever you need them

How do I access this?

NCASS members can get in touch with our dedicated equipment manager Penny, by phone or email whenever they need advice. You can also visit www.ncassequipment.co.uk to see what we have on offer.








"NCASS have helped us and gave us invaluable advice since before we even opened our doors, right from the planning stages of a small cafe to what is now, 3 years later, a very popular licensed restaurant"
- Joanna Robinson, KasKane Cafe









Do you have concerns about the legitimacy of a contract? Have you been involved in a dispute with an event organiser or supplier and need impartial legal information? Do you need guidance to ensure your business is running legally? All NCASS members have access to our legal and financial helpline as part of their membership package.

Key Features

  • Payroll support
  • Employment and personnel information
  • Health and safety advice
  • Commercial legal support
  • Tax information
  • VAT advice
  • PAYE information

Benefits:

  • Peace of mind that the guidance you are following is reliable and trustworthy
  • Knowledge that information about your legal standing in difficult situations is objective
  • Recognition that all advice given on actions to take in legal circumstances is impartial
  • No emotional involvement in a situation to enable you to stick the facts about how you can move forward

How do I access this?

NCASS members have access to the helpline by calling the number on the business card included with their membership sign up information, and quoting the NCASS Scheme Number. There is no additional charge to members for using this service.






Upon joining NCASS, traders are automatically enrolled into our Primary Authority scheme with Milton Keynes Council. This partnership was set up to ensure the information we provide to members is backed by a Government body and helps us to form closer ties with local authorities to improve standards for the food industry as a whole.

Key Features

  • Assured advice and guidance on laws and best practice in the food industry
  • Support from a government department should your business be taken to court
  • Eligibility for the NCASS inspection plan – a set of criteria that NCASS members must be inspected to, no matter which local authority inspects them
  • Increased communication between local authority departments, NCASS and independent business owners
  • Assured advice available by phone or email whenever you need it
  • Regular updates on inconsistencies in hygiene and safety information from EHOs to ensure that all traders can follow one set of guidelines
  • A full Due Diligence System audited by the Primary Authority

Benefits:

  • Peace of mind that the guidelines you follow are compliant and accurate
  • Reduced numbers of inspections from EHOs, and more reliable advice provided when you are inspected
  • Reassurance that you can query any advice you are given if you are unsure about its validity
  • Acknowledgement from your local authority that your business has a high standard for legal advice and training

How do I access this?
All NCASS members are automatically signed up to the partnership scheme entirely free of charge if they are based in England or Wales. It is possible to receive further support from the scheme, such as microbiological testing of products for example, by making a further payment. All members can get in touch with their Account Manager should they require any further information or assistance.








"Absolutely amazing service. We couldn't have set up our business and received such a great hygiene rating without them. Always at the end of the phone when you need them and such great offers just for being a member. I recommend this company 100% if you are in anyway involved in catering"
- Samantha Dabb, Le Public Space









NCASS training courses are designed by caterers, for caterers. They are widely recognised by Environmental Health Officers across the UK, and provide all-important information in multiple areas of a food business. All courses can be completed online on desktop or mobile at your own convenience and provide peace of mind that you will be operating legally and safely at all times.

 

Key Features

  • Available courses include: Food Hygiene Level 1, 2, and 3, Health & Safety, HACCP, Fire Extinguisher, First Aid, Sustainability, Starting a Street Food Business, LPG/Gas Safety
  • All courses are triple-accredited, by NCASS, Primary Authority partners Milton Keynes Council and City & Guilds
  • Instant pass notification upon completion of each course
  • Enrol both yourself and your staff on appropriate courses for the roles they take in the business operation
  • Laminated certificate will be sent to your address upon completion
  • Support from your personal Account Manager at any stage of the training process

Benefits:

  • Assurance that the practices used by yourself and your staff are safe, legal and efficient after training with NCASS
  • Increased chances of receiving a level five hygiene rating at your next inspection, which in turn will secure you more work and more customers
  • Revise course notes at any time by downloading the free pdfs with each course
  • Display your training certificates to show customers, event organisers and EHOs that you’ve gone the extra mile to work safely and hygienically
  • Peace of mind that you either passed first time, or have the flexibility to retake the test as many times as you need to get it right – no one is penalised for not getting it right on their first try!
  • Assurance that if an incident were to occur, you are covered by the due diligence clause – that you and your staff took all appropriate steps to prevent the incident from happening – and can provide physical proof that your staff are adequately trained for the job (a legal requirement!)

How do I access this?

Each NCASS membership package includes a number of training course places for yourself and your staff. In most cases, you only pay the certification fee upon completion. You can sign up for your courses in your Control Panel and allocate places to trainees. Feel free to give your Account Manager a call if you need any support or guidance through the training process.






Not sure which policy you need for your business? Concerned that the one you’ve got doesn’t cover every aspect of your business activity? Worried about an incident and need reassurance that your policy provider will pay out? We can help. NCASS Insurance provide policies specially designed for mobile caterers and the work they do. We don’t cut corners, and we will never miss-sell insurance that will let you down when you need it.

Key Features

  • Specialist insurance for mobile catering businesses with up to 65% no claims bonus
  • Policies tailored to your needs. Whether you have multiple units, work at a variety of locations, transport a trailer or have a fixed site, your policy will fit your business
  • Phone support from our insurance partners, Giles Insurance, who are experts in mobile catering insurance
  • Exclusive discounts of up to 15% on policies for NCASS members
  • Instant quotations
  • Easy payment terms including direct debit

Benefits:

  • Take the fear out of running your own business knowing that you are covered for any incident that occurs
  • Assurance that whenever a problem crops up, you’ll have a friendly expert advisor on the line to talk you through your options
  • Save money on the policies that are crucial to the safe running of your business, while knowing that you won’t find yourself in a sticky situation that could cost you a fortune later
  • Impress event organisers to secure a pitch – most will not consider applications from traders without insurance

How do I access this?

NCASS members just need to give us a call and we can transfer them to our insurance partners on the line. Exclusive discounts will be applied by quoting your NCASS membership number.














The vast majority of mobile traders use LPG at their units. As LPG is easy to transport, is a cleaner form of energy, burns consistently and can be turned on and off instantly at the twist of a knob, it makes sense that it is the number one choice for mobile caterers. However, an LPG canister is a potential bomb, and it is extremely important that business owners and their staff are fully aware of the dangers of bad practice when it comes to gas safety.

Key Features

  • Hugely reduced price on LPG / Gas Safety Training for caterers through NCASS Training
  • Access to the NCASS QuickSafe system for LPG canisters and advice from our gas experts
  • Safe use of LPG covered in the NCASS Code of Practice inside the Due Diligence System
  • Regular updates on changes to LPG/Gas regulations via email and website articles
  • Phone support when you need it from catering business and equipment experts
  • Access to our ‘Find an Engineer’ page for members

Benefits:

  • Assurance that you can ask for help regarding the gas systems you use and their safety
  • Exclusive access to the list of NCASS-approved engineers in all areas of the UK to ensure the engineers you hire are qualified for the work
  • Peace of mind that the support you receive is reliable and from experts who are leading the field when it comes to gas safety regulations for mobile caterers
  • Be the first to know about any changes you need to make to ensure your business remains gas safe compliant and prevent any dangerous incidents before they happen

How do I access this?

All NCASS members can call or email us if they require gas safety support. Access to the list of recommended engineers is available through your Control Panel and updates on gas safety regulations will be sent to the email address you supply when you sign up.









NCASS membership will save your business literally hundreds of pounds. There’s no need to shell out more for training, legal documents and consultation when you’re an NCASS member. You’ll benefit from exclusive discounts with our trusted suppliers too. Suppose you might call the earning opportunities, special offers and crazy cashback deals the cherry on top.

> Learn more about saving and making money with NCASS

It might feel like you’re dealing with a minefield when it comes to complying with catering law. But when you’re an NCASS member, your worries and fears will meet relief and calm. We’ll guide you and give you everything you need – due diligence documentation, risk assessments, policies, training, contracts and more. Bid your stresses farewell and enjoy more me-time.

> Read more about the legal stuff

It’s not just independent food businesses that we’re associated with here at NCASS. We work with Government, event organisers, food safety departments and other industry stakeholders too - all for your benefit. As an NCASS member, you’ll always be at the forefront of industry progress. And you won’t ever find yourself facing a sticky situation alone.

> Find out more about the NCASS Family approach


Membership Packages



STANDARD 
ANNUAL MEMBERSHIP 
£239
or
£20.25
Monthly
PREMIUM 
ANNUAL MEMBERSHIP 
£329
or
£27.00
Monthly
PREMIUM PLUS 
ANNUAL MEMBERSHIP 
£549
or
£45.00
Monthly
PRO 
ANNUAL MEMBERSHIP 
£1099
or
£91.00
Monthly
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