JOBS & CAREERS

We’re hiring: Industry Engagement Manager
Reporting to the CEO | Hospitality & Events

This is a high-impact, highly visible role for someone who lives and breathes hospitality and knows how to build influence.

As Industry Engagement Manager, you’ll be the outward-facing connector for Nationwide Caterers Association (NCASS) strengthening our profile, representing members, managing PR activity, and building powerful relationships across hospitality and events. You’ll work closely with the CEO and Public Affairs, spot opportunities for collaboration and funding, and ensure NCASS is a trusted, authoritative voice for independent hospitality.

You’ll be:

• Representing NCASS at industry events, panels and forums
• Building relationships with sector bodies, media and partners
• Managing PR, media engagement and thought leadership
• Bringing back insight that shapes strategy and policy
• Supporting strategic projects, campaigns and funding opportunities

We’re looking for someone who:

• Has experience in hospitality, events, communications or associations
• Is confident externally, highly organised and commercially minded
• Writes brilliantly, builds trust easily and thrives on variety
• Cares deeply about supporting independent hospitality businesses

Think this could be you?

See the full role and what’s on offer.

Are you driven by the opportunity to engage with existing members, delivering exceptional value, and enhancing retention? Do you thrive in a dynamic environment where your expertise in sales and account management can drive the growth of a leading organisation?

About the Roles

We are currently seeking talented individuals to join the NCASS team in two key roles: Member Retention – Account Manager and Sales Executive (New Membership). There will be a 3-month training programme for both roles.

Member Retention – Account Manager

The primary function of this role is to engage with existing members to increase retention and support the overall growth goals of NCASS. Company bonus eligibility based on achievements and objectives of NCASS (Paid annually).

Key Responsibilities:

• Maintain engagement to deliver high-level satisfaction
• Provide support to ensure that each member utilizes the membership fully
• Offer guidance on products, services, and partnership opportunities
• Speedy resolution for member queries
• Positively promote NCASS products and services
• Work with existing and prospective members to develop plans for their business
• Ensure information alignment across NCASS systems

Sales Executive (New Membership)

This role actively secures new members through selling strategies, working with all departments to achieve company goals, including total membership growth. Sales bonus potential (up to 20% salary based on sales targets) – paid annually. We are looking for individuals that have the skill and desire to close sales. 

Key Responsibilities:

• Develop new sales opportunities using warm leads
• Identify potential sales opportunities for new membership growth
• Provide proactive advice on NCASS products and services
• Build strong relationships between NCASS and prospective members
• Positively promote NCASS offerings and products
• Work with prospective members to support their business
• Align information across NCASS systems

The Company

NCASS is a leading organization committed to supporting the food and drink industry. We offer a variety of services and partnership opportunities, designed to foster growth and success within the sector. Join our team and contribute to our mission of enhancing and growing the industry through innovation, collaboration, and dedication.

The Benefits

• Hybrid working (3 days office, 2 remote working after 3 months’ probation)
• A private pension
• 28 days’ paid holiday inc. bank holidays plus paid days for Christmas shutdown
• BHSF (platform for Employee Assistance Programme, perks and benefits, Counselling and GP Service 24/7)
• Death In Service (4x)
• Comprehensive training
• A highly supportive working environment
• A team of sociable, enthusiastic colleagues
• The opportunity to learn, grow & develop in a thriving, exciting industry
• Free parking on site

The Person

For Account Manager:

• Strong interpersonal and communication skills
• Ability to thrive in pressured situations
• Excellent planning abilities
• Commitment to high performance and personal development
• Polite, friendly, and highly motivated

For Sales Executive:

• Driven by targets with a strong flair for sales
• Experience in telephone sales
• Ability to build strong relationships quickly
• Strong customer care experience
• Excellent communication and multitasking abilities

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career please email Michelle Robinson via [email protected]