Expert Advice & Long Term Support

We provide expert advice and long term support to our members to ensure they can get the answers they need to their questions and the solutions they need to their problems.

You’ll never be alone if you find yourself in a tricky situation or just need an expert opinion about anything related to your business.

Advice, Support & Guidance

Your Account Manager

You’re assigned an account manager as soon as you join. They’re on hand when you need them, offering the advice and support to help you succeed.

They have unparalleled knowledge of our industry and can advise on everything from legislation and best practice, through to the right equipment for your business.

They’re as invested in your business as you are – they know where you want to be and they’ll help you get there.

Advice, Support & Guidance

The right advice, exactly when you need it

We’ve been helping independent caterers to establish and grow their businesses since 1987. We ensure that you always get the most up to date, relevant information and legislation updates.

No matter what stage you’re at in your business journey, we’ve got your back and we’ll keep you on the right side of the law.

Advice, Support & Guidance

We’re your Primary Authority

As an NCASS member you’re automatically enrolled into our Primary Authority scheme with The Royal Borough of Greenwich (England) and Monmouthshire Council (Wales).

This partnership was set up to ensure the information and support we provide to members is backed by a Government body. It helps us to form closer ties with local authorities and improve standards within the food industry.

In short that means:

Extra peace of mind that the guidelines you follow are compliant and accurate

Acknowledgement from your local authority that your business operates legally and to high standards

Reduced number of inspections and more reliable advice when you have an inspection

A full Due Diligence system audited by the Primary Authority

Support from a Government department should you or your business be taken to court

Advice, Support & Guidance

Legal and Financial helpline

Sometimes in a business, you unexpectedly find yourself in a position where you need legal advice, which is why we partnered with a dedicated legal team who can offer you advice and peace of mind.

Financial Support
Help with Tax & VAT

Employment & HR Support
Payroll, Health & Safety and Employment

Commercial Legal Support
Legal advice should an issue arise

Advice, Support & Guidance

Keep informed on things that impact your business

Our experience, knowledge and industry partnerships mean that we are involved in consultations on everything that could impact your business.

We campaign in our members’ best interests and if something is in the pipeline that could affect you, then we’ll not only let you know, we’ll get you solutions.

Advice, Support & Guidance

Marketing & Business Development

Marketing and branding are instrumental to your business’ success, which is why our team of marketing professionals are always on hand to help. We have a wealth of experience in what works best for different business types and we’re more than happy to be a sounding board for your marketing strategy, providing feedback where needed.

More than anything, we want to see your business grow and succeed and as such, we’re here to help with every little detail from menu selection to which website platform to use.