How The Duck Shed Uses NOQ to Serve Customers Faster

How NOQ helped Hodge & Huggett serve faster, trade smarter, and never lose a sale at a busy event.

Where It All Started

Steve and Claire – better known as Hodge & Huggett – are the husband-and-wife duo behind The Duck Shed. Together they bring over 35 years of combined culinary experience, having worked at top restaurants across the UK and New York.

Trading for over eight years, The Duck Shed has built a reputation for quality and versatility, running crew and artist catering, location catering for film and TV, multiple street food stalls, pop-up restaurants, festivals, and weddings, often simultaneously. With that kind of volume and variety, reliable payments aren’t just a convenience, they’re critical.

The Challenge

At busy events, The Duck Shed was struggling with unreliable connectivity and slow payment processing; problems that directly impacted queue times, customer experience, and ultimately, revenue. Relying on additional devices such as iPads added operational complexity on already hectic trading days. Every dropped connection was a potential lost sale.

Getting Up and Running with NOQ

Switching to NOQ was straightforward. The Duck Shed team found the onboarding process quick and the system intuitive from day one. NOQ’s standalone machine meant they no longer needed to rely on extra devices – simplifying setup and reducing the risk of anything going wrong before service even began.

The Results

Speed

Faster queue flow and noticeably reduced wait times during peak trading.

Reliability

Consistent performance even during peak periods, backed by a robust offline mode.

All-in-One 

POS and payments in a single device, helping reduce additional hardware and streamline event-day operations.

Customer Experience

Customers found the payment process easy and intuitive — no friction at point of sale.

“Really great — smooth, fast and reliable service. Good online mode, speed and standalone machine. Very reliable with a good offline mode too.” – Steve & Claire, The Duck Shed

Impact on Event-Day Operations

Beyond the customer-facing improvements, NOQ changed how The Duck Shed team works on the ground. By eliminating the need for additional devices, staff can focus on what they do best – delivering exceptional food and service. The system’s ease of use means less time troubleshooting tech and more time trading.

Sign up with NOQ

Whether you’re running a food truck, catering operation or event business, NOQ helps you serve customers faster, reduce queues, and increase revenue – without the complexity of traditional POS systems. Click here to find out more about NOQ and sign up by 31st March and receive up to £500 in free hardware.