Membership Resource


Deliveries, Collections & Takeaways

The independent caterer’s guide to safe trading through Covid-19.

(Last updated May 2021)

Scroll down to download and for accompanying instructions.

This is NCASS’ guide to working though Covid-19 as a delivery, collection or takeaway service. We take you through what you need to know; from Food Safety Management to Licensing, packaging, labelling and more – this is the how to guide if you are looking to expand or change the way you trade.

The guide is designed to help you:

  • Assess your current facilities and systems so that you can decide if “pivoting” your business to a takeaway and/or delivery service is for you.
  • Work through the changes you will need to make to keep within the law.

“This guidance gives members the tools they need to ensure that they can trade safely when changing their business model. This is an essential guide to trading throughout the pandemic…”

– NCASS Director, Mark Laurie

Compliance during COVID-19

Instructions & Download

Download the document, read and ensure you implement it when trading. This document contains practical resources for you to use (see Appendix 2).

Download the guide (PDF)


If you’re looking to make the move into online ordering, we’ve got some great offers for NCASS members to take advantage of from some of the UK’s most business savvy platforms on the market right now.

Go to the online ordering hub

Working during lockdown

One of the main things to take from this current lockdown is that we’ve been here before. Many of our members have successfully adapted their businesses over the past 12 months and are continuing to find new ways to work during these unprecedented times. They shared their experiences and new found knowledge with us in an NCASS Live webinar

Watch now

Working through Covid-19

The Covid-19 pandemic has hit the catering industry hard but our members have shown that with determination they can not just survive, but also thrive during this difficult time. Here’s some of their stories:

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