Business type: Street food trader
Location: Bristol

The challenge

When The Rolling Kitchen first joined NCASS, owner Sam was struggling to keep up with food safety paperwork. His Environmental Health Officer had given him a 3★ hygiene rating and warned improvements were needed before the next inspection.

The solution

Sam began using the NCASS Digital Food Safety System, which guided him through daily checks, temperature logs, and allergen management. He also booked NCASS online Food Hygiene Level 3 training, ensuring he understood exactly what inspectors looked for.

The NCASS support team reviewed his documentation and provided tailored advice on cleaning schedules and cross-contamination controls.

The results

Within three months, Sam had a fully digital, compliant system in place and felt confident ahead of his re-inspection. His next visit earned him a 5★ Food Hygiene Rating — a huge boost for his reputation and event bookings.

Sam says:

“I honestly wouldn’t have got there without NCASS. The digital safety system made everything simple, and the support team explained what I needed to fix in plain English. Getting that 5★ rating felt amazing!”

Key tools used:

NCASS Digital Food Safety System

Food Hygiene Level 3 Training

One-to-one compliance support

Outcome:

✅ Improved from 3★ to 5★ rating in 3 months
✅ Full compliance confidence
✅ Increased bookings and customer trust