The Drinks Trust Restore Services, Empowering Wellbeing in the Drinks Hospitality Industry

The Drinks Trust, the UK’s drinks industry and hospitality charity, has been steadfast in supporting those working across the drinks and hospitality sector, from pubs and breweries to sales and marketing roles. Through its Restore programme, The Drinks Trust offers a comprehensive suite of wellbeing tools and resources, all of which are completely free to anyone in the industry, regardless of role or length of service.

Restore: A Holistic Approach to Wellbeing

Restore is dedicated to nurturing both mental and physical health and comprises several pillars:

24/7 Support Line

At the heart of Restore lies a 24/7 Support Line, staffed by qualified counsellors through a partnership with Spectrum.Life. This confidential service offers:

• In‑the‑moment counselling for immediate emotional and mental health concerns
• Referrals and guidance toward tailored support, such as CBT courses, therapy, or expert advice
• Practical one‑to‑one consultations—each up to 30 minutes—on matters like legal, financial, debt, mediation, life coaching, careers, or managerial support

Callers access this by phone at 0800 915 4610, via email at [email protected] or WhatsApp “Hi” to 07418 360 780

Tailored Wellbeing Resources

Restore addresses common challenges in hospitality:

• Mindful drinking: Courses created with Club Soda help those aiming to moderate or cease alcohol use
• Sleep & insomnia: A programme via Sleepstation provides personalised plans to enhance sleep quality, critical in a shift‑work culture.
• One‑to‑one therapy: Through Dr Julian’s online platform, users can engage with therapists and psychologists via video, phone, or text.
• CBT courses: Over 30 specialised online programmes support mental health by altering unhelpful thought patterns.

This suite directly responds to the sector’s challenges—high stress, irregular hours, and close contact with alcohol—ensuring each service is relevant and accessible.

The Support Line: More Than a Helpline

Far from a standard counselling service, the Support Line functions as a gateway and connector. Qualified professionals provide immediate support and guide callers to the right next step:

• In‑the‑moment counselling
• One‑to‑one specialist sessions (legal, financial, career, managerial)
• Gateway to CBT programmes

In essence, it ensures that every concern—emotional or practical—is matched with the most appropriate solution, streamlining access to help.

Building Resilient Workplaces: Wellbeing Champions Course

Beyond individual support, The Drinks Trust fosters industry-wide resilience through its Wellbeing Champions Programme—a peer-focused, CPD-accredited training initiative created in collaboration with We Are Wellbeing.

Who it’s for: Anyone in the drinks hospitality sector—from frontline staff to distribution, office, or production roles.

Format & scope: An online, 2‑half‑day course (09:30–13:00) with small groups capped at 16 participants.

Content: Foundations of wellbeing, stress awareness, mental‑health basics, and champion responsibilities on day 1, and communication skills, sleep strategies, coping mechanisms, behavioural change, and workplace health promotion on day 2

Outcomes: Graduates gain a “Champions Toolbox,” digital resources, CPD certification, and exclusive entry into an industry‑wide peer network including refresher sessions

A Vision of a Supportive Industry

From one-on-one emotional support to empowering staff internally through Champions, The Drinks Trust’s Restore initiative reflects a holistic, tiered strategy:

1. Immediate relief via the Support Line
2. Deeper intervention through therapy, CBT, sleep and mindful drinking programmes
3. Preventive culture-building via Wellbeing Champions embedded in businesses

Each layer works in synergy—champions can identify colleagues in distress and direct them to Restore services; callers find that issues beyond immediate emotional needs, such as debt or legal problems, are also addressed. The result is a compassionate industry safety network.

How to Access Help or Get Involved

If you’re an individual: All Restore services, CBT programmes, therapy, and mindful drinking courses are free. Access them via:

Phone: 0800 915 4610

Email: [email protected]

WhatsApp: Text “Hi” to 07418 360 780

If you’re a business: Sign up employees to the Wellbeing Champions course and join the Business Advisory Programme to embed wellbeing at scale.

The Drinks Trust’s Restore service is reshaping support in the drinks hospitality industry through a multifaceted, accessible, and proactive approach. Individuals gain confidential, around-the-clock help; organisations nurture in-house champions; and together, they foster a culture that values both mental and physical wellbeing, paving the way for a more resilient, caring sector.

To find out more about The Drinks Trust’s wellbeing services, please visit https://www.drinkstrust.org.uk/get-help/restore