Product Recall – Important Safety Warning: Morco Open Flued Gas Water Heater

Please check if you are using one of these water heaters and then follow the guidance given below and within the product recall safety warning notice here.

The models that are affected are:

· Primo 6 Litre (MP6)

· Primo 11 (MP11)

· EUP 6 Litre

· EUP 11 Litre

These models are applicable whether they have had a safety upgrade or not.

Other Morco models are not affected but if in doubt please contact Morco Products Ltd: Telephone: 01482 325456. Email: [email protected].

IMPORTANT: If using one of the affected water heaters then you must ensure that this remains isolated from the gas supply. The safety warning notice provides an image example of how to isolate the gas supply. Please note that not every installation will look the same (as the image) however it is vitally important to ensure that the gas isolation valve to the appliance is turned to the “off-position” so the gas can no longer be supplied to it. If in doubt consult your NCASS Gas Engineer Partner for their guidance and support.

We have compiled this step-by-step guide to help you identify if your appliance is affected and how to obtain a refund/replacement as applicable.

1. Get the Appliance Serial Number for your appliance and ring Morco – to confirm if your appliance is one of the affected models.

Note: You will find the serial number just behind the spark electrode button underneath the water heater. You are advised to take a photograph of the serial number on the appliance to refer to.

If your appliance is affected, then:

2. Isolate the gas supply to the water heater and DO NOT USE.

3. Complete the online form as directed at https://morcoproducts.co.uk/form/

4. Enter your contact details as required.

5. Within the drop-down box “How did you hear about the notice not to use? *” scroll down to “trade association”

6. Within the section that asks “Location of appliance i.e. address *” enter the address where the catering unit is normally located.

7. The section that asks “Appliance Serial Number” – refer to the image/record you took earlier and enter the serial number. (It is important that this number is entered correctly as this will identify if the water heater is on the list of affected products or not, failure to add the number correctly may result in a delay with Morco processing your refund/replacement).

8. The section that asks “Please upload a photograph of the data plate for the water heater” do exactly that with the image you took earlier.

9. The final section states “Please select one of the following options: I would like to request a refund OR I would like to wait for a replacement heater”.

To proceed with either a refund or replacement is your choice. We would recommend you consider the following advice:

If you request a replacement: Be aware that you now have no provision for hot running water and there is a footnote that states “Please note that while we are working as quickly as we can, we do not currently have a timescale for when the replacement will be available”. You could be a long while without hot running water which may affect your food hygiene compliance and normal working processes.

If you opt for the refund: You will be presented with a drop-down list to select one of the following options (a-d), to meet certain requirements and to provide evidence of this before a refund can be provided:

• “It has been disposed of” – requires photo evidence of a new water heater unit installed in its place and photo evidence that the old appliance has been disposed of (this can be achieved by uploading the gas safety certificate that your NCASS Gas Engineer Partner provides when he/she undertakes this task).
• “It has been removed, and I still have it” – requires photo evidence of the new water heater unit installed in its place and photo evidence that the old appliance has been removed (this can be achieved by uploading the gas safety certificate that your NCASS Gas Engineer Partner provides when he/she undertakes this task. However, you will need to contact the Morco team to arrange the collection of the removed water heater.
• “It is still fitted on the wall” – if you select this option, it will provide a prompt stating that Morco are unable to proceed with your refund until they can either collect the appliance or receive the required evidence, see below.
• “It is still in use” – if you select this option, you will be prompted to stop using the appliance immediately and remove/replace it.

Further advice:

Replacement water heaters such Innovita Water Heaters as are available from our partners Hamilton Gas Products.

Tele: 028 9146 1111

Web: https://www.gasproducts.co.uk/